IS THERE A MINIMUM ORDER SIZE?
Some items such as tableware do have a minimum order requirement attached, but for the most part, you may order any number of items, as long as they are available for your event date. While there is no minimum quantity, there is a minimum spend for deliveries.
HOW FAR IN ADVANCE DO I NEED TO RESERVE RENTAL ITEMS?
It depends on your order. We prefer at least three months for wedding receptions and large events. For all other orders, it beneficial for you if we are contacted at least four weeks prior to your event. You may also contact us at any time to check if your required item is available or call us directly for emergency orders with less notice.
HOW DO I MAKE A RESERVATION?
When you're ready to make your reservation, you have multiple options to complete your order: Complete a Quote Request from our website, or send an email to firstname.lastname@example.org. You can also give us a call at (646) 397-3425. One of our specialists will check the availability of your items, and send you a Rental Estimate.
WHAT ARE YOUR PAYMENT POLICIES?
In order to confirm your items are reserved, a non-refundable deposit of 50% of the total charges is required for orders made more than 30 days before your event date. For orders made 30 days or less before event date, full payment is due at time of placing the order in order to reserve your items if available. All outstanding balances are due fourteen (14) days prior to delivery.
In addition, a Credit Card Authorization Form is required accompanied by a copy of a valid picture ID for the credit card holder. Credit cards will be charged on the day of booking for initial deposits, if applicable, and final payment will be charged 2 to 3 days before your delivery date. We accept Cash, Credit Card, Checks and Money Orders for payment. Payments may be made in person, by phone, by email or by mail.
WHAT IS THE DAMAGE WAIVER AND HOW DOES IT WORK?
The Damage Waiver is an additional fee of 10% percent of your total rental order. The Damage Waiver is mandatorily assessed on all orders, no exception.
The damage waiver:
releases you of liability for rented items that are returned with minor damages due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require.
must be accepted and paid prior to your taking possession of the rented items.
The damage waiver does NOT:
cover you for damages due to neglect, abuse, or misuse. If deemed necessary by Jai Event Rentals and Design, or any representative or affiliate thereof, you agree to furnish a police report for loss or damage upon our request.
cover items that are lost, stolen, or missing. Items that were not returned for inspection will be deemed missing, and therefore not covered by the damage waiver.
cover breakage or permanent damage to Acrylic, Glass, or Mirrored Tables, Acrylic Pedestals, and Throne Chairs.
Specific circumstances NOT covered by the damage waiver:
Any type of loss of rented items, accessories, or equipment.
Overloading or exceeding the rated use capacity of equipment
Excessive damage or breakage to rented items or equipment, including but not limited to, breakage of more than five (5) percent of rental items.
Damage due to the use of rental items in a manner other than its intended purpose, or damage resulting from neglect and/or abuse of the rented items or equipment.
Tampering with items or equipment that were installed onsite as requested, which resulted in the damage of said item or equipment.
Excessive or permanent damage to Acrylic Tables, Mirrored Tables, Acrylic Pedestals, and Throne Chairs.
IS THERE A PENALTY TO CHANGE OR CANCEL MY ORDER?
The 50% deposit at time of rental is non-refundable. If items are removed from your order seven (7) days or less before the event date, Client is subject to an additional restocking fee of 25% for said item(s) or service(s) that is being cancelled. If the entire order is cancelled for any reason less than seven (7) days before the Event Date, the client will forfeit all fees paid to Jai Event Rentals and Design, and Client will be responsible for paying any outstanding rental fees owed to Jai Event Rentals and Design.
HOW ARE RENTALS PACKED FOR DELIVERY/PICKUP FROM YOU?
Equipment are delivered clean, sanitized and ready for use. Tableware, including glass chargers, will be delivered in special racks, crates and/or containers wrapped in plastic bags (do not remove the bags from the bins). Linens will be pressed, placed on hangers, and covered in plastic and/or in zipped bagged. Napkins, unless otherwise discussed, will be pressed flat and delivered in a box. A return bag will be included in which you should place soiled linens after use.
HOW SHOULD I PREPARE THE RENTALS FOR RETURN AFTER MY EVENT?
Tables and chairs should be folded, bagged and stacked in a common area, ready for pickup. Tableware (glasses, dinnerware, flatware, etc.) should be free of food items and liquids before returning them to receptacles they were delivered in. Please do not remove the plastic bags that are the crates, as these are there to keep the crates clean. Linens should not be washed. Do not put wet linens in the Return Bags with other soiled linens.
All rental items should be returned in the storage bags, boxes, or bins they were delivered in. Linens will be delivered on hangers and in zipped bags with a Return Bag attached. Soiled linens should be placed in the Return Bags, along with the zipped bags and hangers. You will be charged for a missing or damaged items or hangers, or if items are returned in an unusable or unusual manner not previously discussed.
DO I NEED TO CLEAN THE RENTALS BEFORE RETURNING THEM?
No, you do not have to wash the rentals. (See HOW TO PREPAR RENTALS FOR RETURN above)
Tableware (glasses, dinnerware, silverware, etc.) should be returned free of food items and liquids before returning them to receptacles they were delivered in. Under no circumstances should you wash linens. Linens should be free of food items and dry. If linens should get wet, every effort should be made to dry them before placing them in Return Bags provided for soiled linen. If not possible, separating them will help to avoid mildew and stains.
HOW FAR WILL YOU DELIVER? IS THERE A DELIVERY FEE?
Delivery is available for a fee. Delivery fee is based on items rented, delivery travel distance, delivery location, and pickup expectations. Delivery fees do not include Setup and Breakdown charges. We deliver to all 5 boroughs of NYC, Lower Westchester and Rockland Counties, Fairfield County and Long Island.
Some rental items are not available for pickup, and will be delivered and setup by us at no additional charge for this service. This will be discussed at time reservation is made.
HOW MANY DAYS DO I KEEP THE RENTALS?
All rental products are priced for a 24hr period. However, we realize that more time may be required for certain weekend events. Therefore, we recognize some rental orders may be picked up on Saturday and returned on Monday as a single rental period and no additional fees will be assessed. However, unless otherwise discussed and agreed upon, additional charges will be assessed if all rental items are not returned within this timeframe. Weekend deliveries will be made on day of event (time will be discussed during booking), and retrieval will be same day before 12:00amEST, or the next day between 10amEST and 1pmEST if event ends after midnight. Retrieval between the hours of 12:00am and 9:00am will incur an additional fees.
WILL I GET A REFUND IF I DO NOT USE THE ITEMS?
No. Our rental items are charged for time out, not for use. Once the items are in your possession, you are responsible for the items until they are returned to us, and cannot be rented to other potential customers. Therefore you must pay for this time they are in your possession.
WHAT ARE YOUR OFFICE HOURS?
Our hours of operation are:
Tues, Thurs, Fri 10:00amEST – 6:30pmEST
Wed 10:00amEST – 8:00pmEST
Sat 9:00amEST – 3:00pmEST
Sun – Mon * Closed (Available on Mondays by appointment only, or for prearranged delivery returns.)
We are always available to clients for emergencies.
WHAT IF I HAVE MORE QUESTIONS?
Contact us during normal business hours by calling or texting (646) 397-3425, or at any time via email at email@example.com. We will respond within 48hours.