IS THERE A MINIMUM ORDER SIZE?
You may order as many or as little of most of our items, as long as they are available for your event date. Some items such as tableware do have a minimum order requirement attached, but for the most part, you may order any number of items, as long as they are available for your event date. While there is no minimum quantity, there is a minimum spend for deliveries.
HOW FAR IN ADVANCE DO I NEED TO RESERVE RENTAL ITEMS?
It depends on your order. We prefer at least three months for wedding receptions and large events. For all other orders, it benefits you if we are contacted at least four weeks prior to your event. You may also contact us at any time to check if your required item is available or call us directly for emergency orders with less notice.
HOW DO I PLACE MAKE A RESERVATION?
When you're ready to make your reservation, you have two options to complete your order: Request a quote from here on our website, or give us a call at (646) 397-3425. One of our specialists will check the availability of your items, and send you a quote.
WHAT ARE YOUR PAYMENT POLICIES?
In order to confirm your items are reserved, a non-refundable deposit of 50% of the total charges is required for orders made less than 30 days before your event date. For orders made 14 days or less before event date, full payment is due at time of placing the order in order to reserve your items. Full payment is due prior to delivery or pickup.
In addition, a Credit Card Authorization Form must be completed to be kept on file, or a refundable Damage Retainer fee is required for most rental orders. We accept Cash, Credit Card, Checks and Money Orders for payment. Payments may be made in person, by phone, by email or by mail. A $35 fee is assessed for returned checks.
IS THERE A PENALTY TO CHANGE OR CANCEL MY ORDER?
The 50% deposit at time of rental is non-refundable. If items within your order are removed less than seven 14 days before the event date, an additional restocking fee of 25% of the cost of these items will be charged. There is no refund on changes made less than 7 days before your event date. If the reservation is cancelled less than 14 days before the event date, all fees paid to date, excluding the Damage Waiver, is forfeited.
HOW ARE RENTALS PACKED FOR DELIVERY/PICKUP?
Equipment are delivered clean, sanitized and ready for use. Tableware, including glass chargers, will be delivered in special racks and containers wrapped in plastic bags (do not remove the bags from the bins). Linens will be pressed, placed on hangers, and in zipped bagged. A return bag will be included in which you should place soiled linens and hangers after use.
HOW SHOULD I PREPARE THE RENTALS FOR RETURN AFTER MY EVENT?
Tables and chairs should be folded, bagged and stacked in a common area, ready for pickup. Tableware (glasses, dinnerware, silverware, etc.) should be free of food items and liquids before returning them to receptacles they were delivered in. Under no circumstances should you wash our linens.
All rental items should be returned in the storage bags, boxes, or bins they were delivered in. Linens will be delivered on hangers and in zipped bags with a Return Bag attached. Soiled linens should be placed in the Return Bags, along with the zipped bags and hangers. You will be charged for a missing or damaged items or hangers, or if items are returned in an unusable or unusual manner not previously discussed.
DO I NEED TO CLEAN THE RENTALS BEFORE RETURNING THEM?
No, you do not have to wash the rentals. Tableware (glasses, dinnerware, silverware, etc.) should be returned free of food items and liquids before returning them to receptacles they were delivered in. Under no circumstances should you wash linens. Linens should be free of food items and dry. If linens should get wet, every effort should be made to dry them before placing them in Return Bags provided for soiled linen. If not possible, separating them will help to avoid mildew and stains.
HOW FAR WILL YOU DELIVER? IS THERE A DELIVERY FEE?
Delivery is available for a fee, on rentals totaling $250 or more. Delivery fee is based on items rented, delivery travel distance, delivery location, and pickup expectations. Delivery fees do not include Setup and Breakdown charges. We deliver to all 5 boroughs of NYC, Westchester, Long Island, and certain areas of the NJ and CT. Other out of state and Upstate NY deliveries depend are possible with a minimum order requirement, and other costs may apply.
HOW MANY DAYS DO I KEEP THE RENTALS?
For the most part, our rentals are for a 24hr rental period. However, we realize that more time may be required for weekend events. Therefore, we recognize rental orders made for pickup on Friday and returned on Monday as single rental period and not additional fees are assessed. Unless otherwise discussed and agreed upon, additional charges will be assessed if all rental items are not returned within this timeframe. Weekend deliveries will be made on day of event, and retrieval the next day. Same day retrieval is available, and may be subject to additional fees.
WILL I GET A REFUND IF I DO NOT USE THE ITEMS?
No. Our rental items are charged for time out, not for use. Once the items are in your possession, you are responsible for the items until they are returned to us, and cannot be rented to other potential customers. Therefore you must pay for this time they are in your possession.
IS PRICE MATCH AVAILABLE?
There are so many vendors in this industry carrying the same products. Yes, we will not only match the price of another vendor when it is reasonable, proven, and deemed necessary, but will also give you suggestions or direct you towards other vendors we think might better fit your budget and your needs. Necessity is determined by the size of your order and the items you are ordering.
DO YOU HAVE A SHOWROOM?
White we do not have a showroom, arrangements can be made by appointment only for you to view specific items before renting. We also do table design mock-ups and sample draping reviews for a fee.
WHAT ARE YOUR OFFICE HOURS?
Our hours of operation are:
Tues – Fri 10:00am – 6:00pm
Sat 9:00am – 2:00pm
Sun – Mon * Closed
* Available on Mondays for returns only. We are always available to clients for emergencies.